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LEAN Customer Service – Customer Service Could Learn A Thing or Two From Lean

Lean Customer Service

Just this week, a Lean discussion in my favorite LinkedIn professional group cropped up and talked about the eight types of waste associated with Lean, but also how they could be specifically applied to customer service. What would a loss of talent look like in customer service?  Could there really be an excess in movement? If nothing else, it certainly ...

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Lean Manufacturing Implementation – The First 5 Steps

Lean Manufacturing Implementation

Improving Your Lean Manufacturing Implementation Whether you are implementing lean manufacturing techniques for the first time, or you are beginning a new project and you need help with lean manufacturing implementation, it is important to get it right from the very beginning. In many instances, if you don’t get the first few steps done correctly, the rest of the implementation ...

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Continuous Improvement in Sports, Teaching and Beyond

Sports, Continuous Improvement

When we talk about continuous improvement—sometimes referred to by the Japanese term kaizen—we often discuss it in the context of the workplace. We think about ways that processes such as assembling parts, organizing the workspace or communicating with coworkers can be improved.  An article in this month’s issue of the New Yorker titled “Getting Better at Getting Better” examines the way ...

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Safety Lean Manufacturing – 5 Ways to Combine Safety and Lean

Safety Lean Manufacturing

Improving and Implementing Safety Lean Manufacturing When people look at facility improvement opportunities they often look at process improvement methodologies, such as Lean Manufacturing. Another thing that is commonly reviewed is facility safety improvements. In many cases, however, they don’t see that using lean manufacturing techniques can often also provide safety improvements. Thinking about safety lean manufacturing will allow you ...

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Continuous Improvement Applied to Safety at Toyota

Safety, Equipment

A recent article at EHS Today explains how a Toyota plant that manufactures forklifts in Columbus, Ind., makes safety a part of daily life. The facility refers to its safety system as K-HYP, which standards for “kaizen” (continuous improvement) and “How’s your process?” At the facility, safety is a topic of discussion at morning meetings, and each employee is given the ...

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Lean Featured in GE Capital TV Commercial

Lean Blog

Mark Graban over at Lean Blog recently wrote about a GE Capital TV commercial that includes the Lean turnaround process in a factory. Graban said:  In the 60-second piece, GE highlights how their advisors helped a manufacturing company double efficiency by using Lean methods and by asking “the important question – why?” What happened? “Ideas for improvement started pouring out.”  The ...

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Basic Overview of Kanban

Kanban Board

Basic Overview of Kanban Learning about Kanban can be a great way to help improve just about any production process. While the word may sound odd to most people, the processes involved have been proven effective for nearly half a century. The concept was first developed at Toyota, and has now been accepted by thousands of companies as a best ...

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Design For Six Sigma (DFSS)

Design For Six Sigma

Most people are familiar with the normal Six Sigma methodologies that are used to help make improvements to products or services within a facility. In fact, the standard Six Sigma process has become the industry best practice for most process or product improvements. When you are creating a new product, however, the standard Six Sigma process just doesn’t work. This ...

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Five Essential Lean Tools for Manufacturing

Lean Tools for Manufacturing

The Right Lean Tools for Manufacturing Lean manufacturing has been growing in popularity for quite some time now. While every facility implements it slightly differently, they can all benefit from having the right lean tools for manufacturing. Look at the following key tools and see if your facility is using them properly. 5S Methodologies This is perhaps the most well ...

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What Does a Lean Hospital Look Like?

Healthcare, Hospital, Lean

Lean manufacturing principles may have originated in manufacturing industries, but in recent years they’ve been used quite effectively in the healthcare industry, too. This topic is covered in a podcast over at Mark Graban’s Lean Blog, in which Graban interviews Paul Plsek, author of the book Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Experience. The two ...

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